html, body {
  height: 100%;
  max-height: 100%;
  /* min-height: 100%; */
  overflow: hidden;
  -ms-overflow-style: -ms-autohiding-scrollbar;
  touch-action: manipulation;
}

body {
  font-family: Meiryo, "PingFang TC", "微軟正黑體", "Microsoft JhengHei", sans-serif;
  /* line-height: 30px; */
  background-color: #F4F5F6;
  background-color: white;
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
}

#lhc_livechat {
  height: 100%;
  overflow: hidden;
  /* height: 100%; */
  display: -ms-flexbox;
  display: flex;
  flex-direction: column;
}

.main-wrapper {
  width: 100%;
  flex-grow: 1;
  overflow: hidden;
  display: -ms-flexbox;
  display: flex;
  /* height: calc(100% - 40px); */
}

.chat-wrapper {
  flex-grow: 1;
  overflow: hidden;
  border-right: 1px solid #D9D9D9;
  position: relative;
  background-color: white;
  display: flex;
  flex-direction: column;
}

.chat-message-container {
  flex-grow: 1;
  width: 100%;
  padding: 0 40px;
  overflow-y: auto;
  overflow-y: overlay;
  -ms-overflow-y: scroll;
  background-color: #F0F0F0;
}

.chat-messages {
  margin-top: 40px;
}

.chat-input-container {
  background: #FFFFFF;
  width: 100%;
  padding: 0px 28px 16px;
  border-radius: 12px 12px 0 0;
  display: flex;
  flex-shrink: 0;
  position: relative;
}

.chat-input-buttons {
  display: inline-block;
  /* display: none; */
  flex-shrink: 0;
  margin-right: 8px;
}

.chat-input-buttons button {
  border: 1px solid #BFBFBF;
  background-color: transparent;
  width: 48px;
  height: 48px;
  border-radius: 50%;
  outline: none;
}

.mobile-menu-btn {
  background: url('../img/mobile-menu.svg') 50% 50% no-repeat;
  display: none;
}

.mobile-menu-opened .mobile-menu-btn {
  background: url('../img/mobile-menu-active.svg') 50% 50% no-repeat;
}

body:not(.mobile) .voice-input-panel {
  position: fixed;
  top: 50%;
  left: 50%;
  transform: translateX(-50%) translateY(-50%);
  width: 360px;
  height: 360px;
  background-color: white;
  z-index: 100;
  border-radius: 12px;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.3s;
}

body:not(.mobile).voice-input-opened .voice-input-panel {
  pointer-events: auto;
  visibility: visible;
  opacity: 1;
  transition: opacity 0.3s;
  padding-top: 60px;
}

.voice-input-close-btn {
  background: url('../img/close-circle.svg') no-repeat;
  width: 25px;
  height: 25px;
  position: absolute;
  top: 20px;
  right: 20px;
  cursor: pointer;
}

.voice-input-wrapper {
  display: flex;
  justify-content: center;
  align-items: center;
  overflow: hidden;
  position: relative;
  height: 100%;
}

.voice-input-txt {
  position: absolute;
  text-align: center;
  top: 54px;
  left: 0;
  color: #BFBFBF;
  font-size: 18px;
  width: 100%;
  padding: 0 20px;
}

.voice-input-error {
  color: #F57F17;
}

.voice-input-panel-btn {
  background: url('../img/voice-input.svg') 50% 50% no-repeat;
}

.voice-input-opened .voice-input-panel-btn {
  background: url('../img/voice-input-active.svg') 50% 50% no-repeat;
}

.waveform-base {
  border: 0;
  background-color: rgba(34, 150, 243, 0.30);
  height: 1px;
  width: 100%;
  position: absolute;
  top: 50%;
  transform: translateY(-50%);
  margin: 0;
  left: 0;
}

#waveform-container {
  width: 100%;
  position: absolute;
  margin-top: 2px;
  opacity: 0.4;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
}

.chat-input-form {
  flex-grow: 1;
}

.chat-input-form>input {
  vertical-align: middle;
}

.chat-input-form .txt_input {
  height: 48px;
  width: calc(100% - 70px);
  padding: 12px 16px;
  font-size: 16px;
  border: 1px solid #BFBFBF;
  border-radius: 4px 0 0 4px;
  outline: none;
  box-shadow: none;
  -webkit-appearance: none;
}

.chat-input-form .btn_send {
  height: 48px;
  width: 70px;
  border-radius: 0 4px 4px 0;
  outline: none;
  background-color: #003C79;
  margin-left: -8px;
  border: none;
  color: white;
  letter-spacing: 3px;
  -webkit-appearance: none;
}

.top {
  position: relative;
  height: 60px;
  min-height: 60px;
  line-height: 60px;
  padding-right: 20px;
  padding-left: 40px;
  background: #003C79;
}

.top-logo span {
  margin-left: 12px;
  font-size: 20px;
  color: white;
  vertical-align: middle;
}

.top-banner {
  background-color: white;
  line-height: 60px;
  font-size: 16px;
  color: #7F7F7F;
  height: 0;
  border-bottom: 1px solid #CCC;
  padding: 0 40px;
  transition: height 0.3s cubic-bezier(0.075, 0.82, 0.165, 1);
}

.top-banner.show {
  height: 60px;
  min-height: 60px;
  transition: height 0.3s cubic-bezier(0.075, 0.82, 0.165, 1);
}

.top-banner a {
  font-size: 16px;
  color: #2296F3;
}

.top-banner img {
  margin-right: 14px;
}

/*==============================================
  MENU STYLES
  =============================================*/
.sidebar-wrapper {
  background-color: #F5F5F5;
  overflow-y: auto;
  overflow-y: overlay;
  -ms-overflow-y: scroll;
  position: inherit;
  margin: 0px;
  flex-shrink: 0;
}

.sidebar {
  margin: 20px;
  margin-left: 19px;
  width: 400px;
  box-sizing: content-box;
  background-color: white;
  border-radius: 4px;
  padding: 0 20px;
  box-sizing: border-box;
}

.sidebar .tabs {
  list-style: none;
  padding: 0;
  border-bottom: 1px solid #ccc;
}

.sidebar .tab {
  text-align: center;
  font-size: 18px;
  color: #BFBFBF;
  height: 60px;
  line-height: 60px;
  position: relative;
  cursor: pointer;
  display: inline-block;
  margin-right: 20px;
}

.sidebar .tab:last-of-type {
  margin-right: 0;
}

.sidebar .tab.active {
  color: #2B93FC;
}

.sidebar .tab.active:after {
  content: '';
  display: block;
  height: 2px;
  width: 100%;
  position: absolute;
  bottom: -1px;
  right: 0;
  left: 0;
  background-color: #2B93FC;
}

.sidebar .tab-content-container {
  overflow: hidden;
}

.tab-content {
  display: none;
  margin-bottom: 40px;
}

.tab-content.active {
  display: block;
}

.tab-content section {
  margin-bottom: -18px;
  position: relative;
}

.tab-content section h4 {
  font-size: 16px;
  font-weight: 400;
  margin: 20px 0;
}

.icon-block-container {
  display: -ms-flexbox;
  display: flex;
  flex-wrap: wrap;
  align-content: space-between;
  list-style: none;
  margin: 0;
  padding: 0;
}

.icon-block-container a {
  outline: none;
}

.icon-block-container a:hover, .icon-block-container a:focus {
  text-decoration: none;
}

.icon-block {
  width: 108px;
  height: 108px;
  margin-left: 18px;
  margin-bottom: 18px;
  padding: 10px;
  border: 1px solid #CCC;
  border-radius: 4px;
  text-align: center;
  cursor: pointer;
}

.icon-block:nth-child(3n+1) {
  margin-left: 0;
}

.icon-block img {
  width: 60px;
  height: 60px;
  display: block;
  margin: 0 auto;
}

.icon-block span {
  font-size: 14px;
  color: #7F7F7F;
}

.text-link-container {
  padding-left: 26px;
}

.question-clickable {
  color: #2296F3;
  /* font-size: 16px; */
  cursor: pointer;
}

.hover-content {
    display: none;
    opacity: 0;
    z-index: 1;
    width: 0;
    transition: opacity 1s, width 1s;
    border-bottom: 1px dashed #999;
    margin-left: 3px;
    margin-right: 15px;
}

.hover-container:hover .hover-content {
    display: inline-block;
    opacity: 1;
    width: auto;
}

.badge.question-clickable {
    color: black;
    font-size: 16px;
    cursor: pointer;
}

.slide-indicator-container {
  position: absolute;
  display: none;
  height: 20px;
  width: 100%;
  text-align: center;
  /* background-color: red; */
  margin-top: -10px;
}

.slide-indicator {
  display: inline-block;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  margin: 0 1px;
  background-color: #c0c0c0;
}

.slide-indicator.active {
  background-color: darkslategray;
}

.voice-input-btn {
  height: 100px;
  width: 100px;
  border-radius: 50%;
  text-align: center;
  line-height: 100px;
  z-index: 99;
  -webkit-touch-callout: none;
  -webkit-user-select: none;
}

.voice-input-btn.active {
  background-color: rgba(34, 150, 243, 0.05);
}

.voice-input-btn img {
  /* height: 50px; */
  /* width: 50px; */
  pointer-events: none;
  height: 60%;
}

/*==============================================
  DASHBOARD STYLES
  =============================================*/
.div-square {
  padding: 5px;
  border: 3px double #e1e1e1;
  -webkit-border-radius: 8px;
  -moz-border-radius: 8px;
  border-radius: 8px;
  margin: 5px;
}

.div-square>a, .div-square>a:hover {
  color: #808080;
  text-decoration: none;
}

/*==============================================
  FOOTER STYLES
  =============================================*/
.footer {
  background-color: #3891F9;
  width: 100%;
  color: #fff;
  padding: 20px 50px 20px 50px;
  padding-left: 20px;
}

.footer>a, .footer>a:hover {
  color: #fff;
}

.avatar-wrapper {
  position: absolute;
}

.robot-avatar {
  width: 72px;
  height: 72px;
}

.message-datetime {
  margin-left: 106px;
  float: left;
  color: #BFBFBF;
  font-size: 14px;
  margin-top: 8px;
  line-height: 14px;
  clear: both;
}

.by-user .message-datetime {
  margin-right: 5px;
  float: right;
}

.message-row .msg {
  border-radius: 12px;
  background-color: #F0F0F0;
  color: #4C4C4C;
  font-size: 16px;
  line-height: 1.5em;
  word-break: break-word;
  word-wrap: break-word;
  font-family: Meiryo, "PingFang TC", "Microsoft JhengHei", sans-serif;
  margin-left: 86px;
  float: left;
}

.message-row .msg > div + div {
  margin-top: 10px;
}

.message-row .msg img {
  display: block;
  max-width: 100%;
}

.message-row.by-user {
  float: right;
}

.message-row.by-user .msg {
  background-color: #418BCA;
  float: right;
}

.message-row.by-user .msg .inline-msg{
  background-color: #418BCA;
  color: #FFFFFF;
}

.message-row.by-user .msg .inline-msg a {
  color: #FFFFFF;
}

.col-lg-12 {
  padding-left: 0px;
  padding-right: 0px;
}

button.btn_help {
  width: 36px;
  height: 36px;
  position: absolute;
  top: 50%;
  right: 95px;
  margin-top: -18px;
  border: 0;
  box-shadow: none;
  outline: none;
  cursor: pointer;
  /* float: right; */
  background: url(../img/help.svg) 0 0 no-repeat;
  background-position: 50% 50%;
  background-size: 24px 24px;
}

button.btn_exit {
  width: 36px;
  height: 36px;
  position: absolute;
  top: 50%;
  right: 40px;
  margin-top: -18px;
  border: 0;
  box-shadow: none;
  outline: none;
  cursor: pointer;
  /* float: right; */
  background: url(../img/close.svg) 0 0 no-repeat;
  background-position: 50% 50%;
  background-size: 24px 24px;
}

.tooltip-inner {
  padding: 10px;
  width: 260px;
  max-width: 350px;
  text-align: left;
  background: rgba(64, 64, 64, 0.85);
  box-shadow: 0 1px 4px 0 rgba(0, 0, 0, 0.20);
  border-radius: 6px;
  font-size: 14px;
  color: #FFFFFF;
}

.tooltip.bottom .tooltip-arrow {
  border-bottom-color: rgba(64, 64, 64, 0.85);
}

@keyframes inputbox-anim {
  0% {
    transform: translateY(-8px);
  }
  50% {
    transform: translateY(-4px);
  }
  100% {
    transform: translateY(-8px);
  }
}

@keyframes inputbox-float-anim {
  100% {
    transform: translateY(-8px);
  }
}

@keyframes grid-icon-anim {
  0% {
    transform: translateX(-8px);
  }
  50% {
    transform: translateX(-4px);
  }
  100% {
    transform: translateX(-8px);
  }
}

@keyframes grid-icon-float-anim  {
  100% {
    transform: translateX(-8px);
  }
}
.tip {
  position: absolute;
  display: inline-block;
  z-index: 100;
  box-shadow: 0 0 1px rgba(0, 0, 0, 0);
  transform: translateZ(0);
}

.tip.animated {
  animation-duration: .3s, 1.5s;
  animation-timing-function: ease-out, ease-in-out;
  animation-delay: .3s, .3s;
  animation-iteration-count: 1, infinite;
  animation-direction: normal, alternate;
  animation-fill-mode: forwards;
}

.grid-icon-tip {
  position: fixed;
  right: 420px;
}

.grid-icon-tip:after {
  bottom: calc(50% - 6px);
  right: -12px;
  border: solid transparent;
  content: " ";
  height: 0;
  width: 0;
  position: absolute;
  pointer-events: none;
  border-left-color: #4C4C4C;
  /* border-left-color: red; */
  border-width: 6px;
}

.inputbox-tip {
  top: -65px;
  left: calc(50% - 190px);
}

.inputbox-tip:after {
  bottom: -12px;
  left: calc(50% - 6px);
  border: solid transparent;
  content: " ";
  height: 0;
  width: 0;
  position: absolute;
  pointer-events: none;
  border-top-color: #4C4C4C;
  border-width: 6px;
}

.overlay {
  position: absolute;
  width: 100vw;
  height: 100%;
  top: 0;
  left: 0;
  background: rgba(0, 0, 0, 0.2);
  z-index: 99;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.3s;
}

#survey-overlay {
  z-index: 1060;
}

.overlay.active {
  pointer-events: auto;
  visibility: visible;
  opacity: 1;
  transition: opacity 0.3s;
}

.tip-highlight {
  background: rgba(34, 150, 243, 0.20);
  border: 2px solid #FFF;
  position: absolute;
  z-index: 100;
}

.grid-icon-tip-highlight {
  width: 108px;
  height: 108px;
  border-radius: 4px;
}

.inputbox-tip-highlight {
  border-radius: 4px;
  width: calc(100% - 60px);
  height: 50px;
}

.tip-content {
  background-color: #4C4C4C;
  border-radius: 4px;
  color: white;
  font-size: 16px;
  padding: 10px 20px;
  font-weight: 300;
  line-height: 1.6em;
}

.grid-icon-tip-content {
  width: 270px;
}

.inputbox-tip-content {
  width: 420px;
}

.skip-tips-btn {
  background: transparent;
  padding: 1px 20px;
  border: 2px solid #FFFFFF;
  border-radius: 8px;
  font-size: 20px;
  line-height: 36px;
  color: #FFFFFF;
  position: absolute;
  bottom: 20px;
  right: 20px;
  z-index: 200;
  cursor: pointer;
  pointer-events: auto;
}

.tutorial-1 {
  display: none;
  opacity: 0;
}

.tutorial-2 {
  display: none;
  opacity: 0;
}

.tutorial-1.active {
  display: inline-block;
  opacity: 1;
  transition: opacity 1s linear;
}

.tutorial-2.active {
  display: inline-block;
  opacity: 1;
  transition: opacity 1s linear;
}

.itri-tooltip {
  position: absolute;
  display: none;
  width: 114px;
  height: auto;
  background: #4C4C4C;
  box-shadow: 0 1px 4px 0 rgba(0, 0, 0, 0.20);
  border-radius: 4px;
  font-size: 14px;
  line-height: 20px;
  color: #FFFFFF;
  top: 50%;
  margin-top: 24px;
  right: 30px;
  padding: 10px 15px;
  z-index: 1;
}

button.btn_help:hover+.itri-tooltip {
  display: inline-block;
}

.itri-tooltip:after {
  bottom: 100%;
  right: 22px;
  border: solid transparent;
  content: " ";
  height: 0;
  width: 0;
  position: absolute;
  pointer-events: none;
  border-color: rgba(136, 183, 213, 0);
  border-bottom-color: #4C4C4C;
  border-width: 6px;
}

.message-row {
  position: relative;
  margin-bottom: 40px;
  overflow: hidden;
  clear: both;
}

.message-row a {
  color: #2296F3;
  font-size: inherit;
  cursor: pointer;
}

.message-row a:hover {
  color: #71B1F7;
  text-decoration: none;
}

.message-row.by-robot {
  min-height: 96px;
}

.message-row.by-robot .msg {
  margin-right: 80px;
}

.message-row.by-robot.swiper {
  margin-right: -40px;
}

.swiper .buttons-message-container {
  /* padding-right: 84px; */
  padding-right: 316px;
}

.buttons-message-container {
  margin-left: 0px;
  float: left;
  display: -ms-flexbox;
  display: flex;
  overflow: visible;
}

.buttons-message-block {
  width: 232px !important;
  min-width: 232px;
  padding: 10px 20px;
  border-radius: 12px;
  background-color: #F0F0F0;
  color: #4C4C4C;
  font-size: 16px;
  display: inline-block;
  margin-right: 14px;
  line-height: 1.2em;
}

.buttons-message-block:last-of-type {
  margin-right: 0;
}

.buttons-message-block .img-wrapper {
  margin: -10px -20px;
  margin-bottom: 0;
  height: 128px;
  overflow: hidden;
  border-radius: 12px 12px 0 0;
}

.buttons-message-block .img-wrapper img {
  width: 100%;
}

.buttons-message-block .description {
  background-color: white;
  color: #7F7F7F;
  font-size: 14px;
  margin: 0 -20px;
  padding: 10px 20px;
  border: 1px solid #CCCCCC;
  border-bottom: transparent;
  white-space: normal;
}

.buttons-message-block .description h4 {
  color: #4C4C4C;
  font-size: 16px;
  line-height: 22px;
  margin: 0;
}

.buttons-message-block ul {
  list-style: none;
  padding: 0;
  background-color: white;
  margin: 0 -20px -10px -20px;
  border: 1px solid #CCCCCC;
  border-top: transparent;
  border-radius: 0 0 12px 12px;
}

.buttons-message-block ul li {
  border-top: 1px solid #CCCCCC;
  min-hei: 40px;
  text-align: left;
  padding: 8px 8px 8px 8px;
  white-space: normal;
}

.quickreplies-container {
  padding: 0;
}

.swiper-scroll-container {
  overflow-x: scroll;
  -webkit-overflow-scrolling: touch;
  -ms-overflow-style: none;
  position: relative;
}

.swiper-scroll-container::-webkit-scrollbar {
  display: none;
}

.swiper-control-button {
  width: 36px;
  height: 36px;
  border-radius: 18px;
  background-color: #2296F3;
  position: absolute;
  top: calc(50% - 18px);
  cursor: pointer;
  z-index: 10;
}

.swiper-control-button.prev {
  left: 34px;
  background-image: url('../img/arrow.svg');
  background-repeat: no-repeat;
  background-position: 44% 50%;
  background-size: 10px 16px;
}

.swiper-control-button.next {
  right: 40px;
  background-image: url('../img/arrow.svg');
  background-repeat: no-repeat;
  background-position: 44% 50%;
  background-size: 10px 16px;
  -moz-transform: scaleX(-1);
  -o-transform: scaleX(-1);
  -webkit-transform: scaleX(-1);
  transform: scaleX(-1);
  filter: FlipH;
  -ms-filter: "FlipH";
}

.swiper-scroll-container {
  overflow-x: scroll;
  overflow-y: hidden;
  white-space: nowrap;
  -webkit-overflow-scrolling: touch;
  -webkit-scroll-snap-type: mandatory;
  -ms-scroll-snap-type: mandatory;
  scroll-snap-type: mandatory;
  scroll-padding-left: 86px;
  float: none !important;
  background: none !important;
  box-shadow: none !important;
}

.buttons-container {
  background: none !important;
  box-shadow: none !important;
}

@-moz-document url-prefix() {
  .swiper-scroll-container {
    scroll-snap-points-x: repeat(246px);
  }
}

.swiper .buttons-message-block {
  scroll-snap-align: start;
  background-color: transparent;
}

.inline-msg {
  border-radius: 12px;
  background-color: #FFFFFF;
  color: #4C4C4C;
  line-height: 1.5em;
  word-break: break-word;
  word-wrap: break-word;
  padding: 10px 20px;
  display: table;
  clear: both;
}

.survey-wrapper {
  width: 100vw;
  height: 100vh;
  overflow-y: scroll;
  display: -ms-flexbox;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.survey {
  width: 517px;
  min-height: 300px;
  flex: 0 0 auto;
  margin: auto;
  border-radius: 4px;
  background-color: white;
  padding: 30px 24px;
  box-shadow: 0 2px 8px 0 rgb(153, 153, 153);
}

.survey-header {
  font-size: 14px;
  color: #7F7F7F;
  position: relative;
  text-align: center;
}

.survey-header h4 {
  font-size: 18px;
  font-weight: 500;
  color: #2B93FC;
  margin: 0;
}

.survey-header .close-btn {
  display: inline-block;
  width: 18px;
  height: 18px;
  background: url('../img/close-circle.svg') 0 0 no-repeat;
  background-size: 18px 18px;
  background-position: 50% 50%;
  position: absolute;
  top: 0;
  right: 0;
  cursor: pointer;
}

.survey-header img {
  width: 75px;
  height: 75px;
  margin: 0 auto;
  display: block;
}

.survey-header p {
  margin-bottom: 30px;
}

.scale-label-container {
  color: #7F7F7F;
  font-size: 12px;
  position: relative;
  height: 14px;
  margin-top: 14px;
}

.scale-label-container span {
  position: absolute;
  right: 0;
}

.scale-label-container span:first-child {
  right: 210px;
}

.survey-question-container {
  display: flex;
  flex-wrap: wrap;
}

.survey-question {
  width: 45%;
  color: #4C4C4C;
  font-size: 14px;
  line-height: 1.6em;
  margin-top: 20px;
}

.survey-scale {
  display: flex;
  width: 55%;
  margin-top: 20px;
  align-items: center;
}

.survey-scale .scale-label {
  font-size: 12px;
  color: #7F7F7F;
  display: none;
}

.survey-scale .radio-button-wrapper {
  position: relative;
  padding: 1px;
  display: block;
  width: 16px;
  height: 16px;
  flex-grow: 1;
  text-align: center;
}

.survey-scale input[type="radio"] {
  position: absolute;
  left: calc(50% - 8px);
  width: 16px;
  height: 16px;
  margin: 0;
  opacity: 0;
  cursor: pointer;
}

.survey-scale .radio-button {
  position: absolute;
  left: calc(50% - 8px);
  width: 16px;
  height: 16px;
  box-shadow: 0 0 0 2px #D9D9D9;
  border: 3px solid white;
  background-color: white;
  border-radius: 50%;
  cursor: pointer;
}

.survey-scale input[type="radio"]:checked+.radio-button {
  box-shadow: 0 0 0 2px #1890FF;
  border: 3px solid white;
  background-color: #1890FF;
}

.survey .submit-button-wrapper {
  width: 100%;
  text-align: center;
}

.survey input[type="submit"] {
  border: none;
  border-radius: 4px;
  background-color: #1890FF;
  color: white;
  width: 194px;
  height: 32px;
  display: block;
  margin: 50px auto 20px auto;
  font-weight: normal;
  letter-spacing: 3px;
}

.score-rating ul {
  width: 100%;
  padding: 20px 0 0 0;
  text-align: center;
}

.score-rating li {
  width: 5vh;
  height: 5vh;
  list-style: none;
  display: inline-block;
  background: url('../img/star_on.png') 0% 0%/contain;
  margin: 5px;
}

.score-rating li:hover {
  cursor: pointer;
}

.exit-wrapper {
  width: 100vw;
  height: 100vh;
  overflow-y: scroll;
  display: -ms-flexbox;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.exit {
  width: 450px;
  min-height: 300px;
  flex: 0 0 auto;
  margin: auto;
  border-radius: 4px;
  background-color: white;
  padding: 30px 24px;
  box-shadow: 0 2px 8px 0 rgb(153, 153, 153);
}

.exit-header {
  font-size: 14px;
  color: #7F7F7F;
  border-bottom: 1px solid #CCC;
  position: relative;
}

.exit-header h4 {
  font-size: 18px;
  font-weight: 500;
  color: #2B93FC;
  margin: 0;
  text-align: center;
}

.exit-header .close-btn {
  display: inline-block;
  width: 24px;
  height: 24px;
  background: url('../img/close-circle.svg') 0 0 no-repeat;
  background-size: 24px 24px;
  background-position: 50% 50%;
  position: absolute;
  top: 0;
  right: 0;
  cursor: pointer;
}

.exit-header p {
  margin-bottom: 30px;
}

.crowd-upload-btn {
  background: url('../img/pic_clip.svg') 50% 50% no-repeat;
  background-size: 24px 24px;
}

.crowd-upload-btn:hover {
  background: url('../img/pic_clip-hover.svg') 50% 50% no-repeat;
  background-size: 24px 24px;
}

.sticker-input-panel-btn {
  background: url('../img/sticker.svg') 50% 50% no-repeat;
  background-size: 24px 24px;
}

.sticker-input-panel-btn:hover {
  background: url('../img/sticker-hover.svg') 50% 50% no-repeat;
  background-size: 24px 24px;
}

.sticker-wrapper {
  width: 100vw;
  height: 100vh;
  overflow-y: scroll;
  display: -ms-flexbox;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.sticker {
  width: 700px;
  min-height: 300px;
  flex: 0 0 auto;
  margin: auto;
  border-radius: 4px;
  background-color: white;
  padding: 30px 24px;
  box-shadow: 0 2px 8px 0 rgb(153, 153, 153);
}

.sticker-header {
  font-size: 14px;
  color: #7F7F7F;
  position: relative;
}

.sticker-header .close-btn {
  display: inline-block;
  width: 24px;
  height: 24px;
  background: url('../img/close-circle.svg') 0 0 no-repeat;
  background-size: 24px 24px;
  background-position: 50% 50%;
  position: absolute;
  top: 0;
  right: 0;
  cursor: pointer;
}

.sticker-header p {
  margin-bottom: 30px;
}

.sticker-content div {
  position: relative;
  width: 90px;
  height: 90px;
  float: left;
  margin: 0 20px 30px 20px;
  overflow: visible;
}

.sticker-content img {
  width: 90px;
  display: block;
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  transition: all .3s;
  cursor: pointer;
}

.form-control-round {
  margin-left: 5px;
  border: 1px solid #2d9ee0;
  border-radius: 15px !important;
  color: #2d9ee0;
  display: inline-block;
  width: auto;
}

/* Modal */
.modal.fade .modal-dialog {
  transition: -webkit-transform .3s ease-out;
  transition: transform .3s ease-out;
  transition: transform .3s ease-out, -webkit-transform .3s ease-out;
  -webkit-transform: none;
  transform: none;
}

.modal .modal-content {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  margin: auto;
  width: 100%;
  height: 0;
  background-color: #fff;
  color: #000;
  font-size: 1rem;
  line-height: 1.5em;
  padding: 0;
  word-break: break-word;
  word-wrap: break-word;
  font-family: "Microsoft JhengHei", sans-serif;
  border-radius: 5px 5px 0 0;
  border: none;
  transition: height .3s;
  clear: both;
  overflow: hidden;
}

.modal.show .modal-content {
  height: auto;
  max-height: calc(100vh);
}

.modal .modal-header {
  padding: 1rem 1rem 0.6rem 1rem;
}

.modal .modal-header .modal-title {
  width: 100%;
  text-align: center;
  font-size: 1.125rem;
  font-weight: bold;
  padding-left: 25px;
}

.modal .modal-header.red {
  background-color: #DE3831;
}

.modal .modal-header .close {
  font-size: 1.5rem;
  font-weight: normal;
  line-height: 0.75;
  color: #000;
  text-shadow: none;
  opacity: 1;
}

.modal .modal-body {
  max-height: 400px;
  overflow-x: hidden;
  overflow-y: auto;
}

.modal .modal-body a {
  color: #2296F3;
  font-size: inherit;
  cursor: pointer;
}

.modal .modal-body a:hover {
  color: #71B1F7;
  text-decoration: none;
}

.modal .modal-body > .content {
  width: 100%;
  max-width: 400px;
  margin: auto;
}

.modal .group.inline {
  display: inline-flex;
  justify-content: space-evenly;
  align-items: center;
}

.modal .form-group label {
  font-weight: bold;
}

.modal .form-group.inline label {
  display: inline-block;
  margin-right: 10px;
  padding-top: 12px;
  text-align: right;
  line-height: 1.2em;
  width: 6rem;
  min-width: 5rem;
  vertical-align: top;
}

.modal .form-group label.required::before {
  content: '*';
  color: #DE3831;
}

.modal .form-group select,
.modal .form-group input:not([type="radio"]):not([type="checkbox"]),
.modal .form-group textarea {
  position: relative;
  width: 100%;
  min-height: 45px;
  padding: 8px 12px;
  background: #fff;
  border: 1px solid #ccc;
  border-radius: 5px;
  color: #000;
  vertical-align: top;
}

.modal .form-group select:disabled,
.modal .form-group input:not([type="radio"]):not([type="checkbox"]):disabled,
.modal .form-group textarea:disabled {
  background: #efefef;
}

.modal .form-group.inline select,
.modal .form-group:not(.add-words).inline input:not([type="radio"]):not([type="checkbox"]),
.modal .form-group.inline textarea {
  display: inline-flex;
  width: 100%;
}

.modal .msg+form {
  margin-top: 10px;
}

.modal .form-group.inline .group {
  display: inline-flex;
  width: 100%;
}

.modal .form-group.inline .gap {
  display: inline-flex;
  width: 100%;
  gap: 5px;
}

.modal .form-group .group {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  overflow: visible;
}

.modal .form-group .group.inline {
  flex-direction: row;
  align-items: center;
  justify-content: space-between;
  width: 100%;
}

.modal .form-group .group.inline select+select,
.modal .form-group .group.inline .select2:not(:first-child)+.select2,
.modal .form-group:not(.add-words) .group.inline input+input,
.modal .form-group:not(.add-words) .group.inline span+input,
.modal .form-group:not(.add-words) .group.inline input+span {
  margin-left: 5px !important;
}

.modal .form-group .group.add-words {
  width: 352px;
}

.modal .form-group .group.add-words input:not([type="radio"]):not([type="checkbox"]) {
  width: calc(100% - 42px);
}

.modal .form-group .radio-group,
.modal .form-group .checkbox-group {
  display: flex;
  flex-direction: row;
  align-items: center;
  justify-content: flex-start;
  width: 100%;
}

.modal .title {
  display: block;
  width: 100%;
  text-align: center;
  color: #000;
  font-weight: bold;
  font-size: 1.125rem;
  margin: 15px 0 25px 0;
}

.modal .notice {
  color: red;
  font-size: 0.85rem;
  line-height: 1.5em;
}

.modal .notice.center {
  text-align: center;
}

.modal .notice a {
  text-decoration: underline;
}

.modal .modal-header .notice {
  display: block;
  width: 100%;
  max-width: 400px;
  margin: auto;
  font-size: 0.9rem;
  font-weight: normal;
  color: #000;
  text-align: center;
  line-height: 1.5em;
}

.highlight {
  color: red;
}

.modal .description {
  display: inline-block;
  width: 100px;
  color: #5C7F92;
  font-weight: bold;
  vertical-align: top;
}

.modal .description+.items {
  display: inline-block;
  width: calc(100% - 105px);
  vertical-align: sub;
}

.modal .items {
  margin-bottom: -20px;
}

.modal .form-groups .form-group,
.modal .items .item {
  position: relative;
  display: flex;
  flex-direction: column;
  margin-bottom: 5px;
}

.modal .form-groups.inline .form-group,
.modal .form-groups .form-group.inline {
  display: flex;
  flex-direction: row;
  align-items: flex-start;
}

.modal .items.inline .item {
  display: inline-block;
}

.modal .item.inline {
  min-width: 115px;
}

.modal .form-groups .form-group span.text,
.modal .items .item span.text {
  padding-left: 0;
  font-size: 1rem;
  font-weight: bold;
  color: #FF9000;
}

input[type="checkbox"],
input[type="checkbox"]+label,
input[type="radio"],
input[type="radio"]+label,
select {
  cursor: pointer;
}

.modal .item input[type="checkbox"]+label,
.modal .item input[type="radio"]+label {
  margin-top: 0;
  margin-right: 30px;
  margin-left: 5px;
  padding-top: 0;
  font-weight: bold;
}

.fix-top {
  padding-top: 8px;
}

.modal .modal-footer .footer-btns {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
  width: 100%;
  max-width: 400px;
  margin: auto;
}

.modal .modal-footer input[type="submit"],
.modal .modal-footer input[type="button"],
.modal .modal-footer button {
  width: 100%;
  padding: 10px;
  background-color: #1170AF;
  color: #fff;
  font-size: 1.125rem;
  border-radius: 8px;
  border: none;
  margin: 0;
}

.modal .modal-footer button.btn-secondary,
.modal .modal-footer button.btn-secondary:hover,
.modal .modal-footer button.btn-secondary:focus {
  background-color: #6C757D;
  color: #fff;
  border: none;
}

.modal .modal-footer.inline {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
}

.modal .modal-footer.inline button {
  width: auto;
  flex: 1;
}

.modal .modal-footer.inline button:not(:first-child) {
  margin-left: 10px;
}

.modal .btn {
  width: auto;
  padding: 5px 10px;
  background-color: #1170AF;
  color: #fff;
  font-size: 1rem;
  border-radius: 8px;
  border: none;
  margin: 0;
}
.modal .btn:hover {
  background-color: #1170AF;
  color: #fff;
}

button:focus {
  outline: none;
}

.form-group .err-msg {
  display: none;
}

.form-group.err .err-msg {
  display: block;
}

.err-msg,
.help-block {
  display: none;
  font-size: 0.85rem;
  color: red;
  margin-bottom: 4px;
}

.reset-password {
  text-align: right;
}

.case-application-finish-msg,
.case-application-fail-msg {
  margin: 20px 0;
}

.case-application-finish-msg #caseUNO {
  font-weight: bold;
}

.case-application-fail-msg #msg {
  font-weight: bold;
}

.identity_box {
  width: 100%;
}

.identity_tabs {
  width: 100%;
  padding: 10px 20px;
  border: 1px solid #1170AF;
  border-radius: 10px;
  font-size: 15px;
  margin-top: 10px;
  margin-bottom: 10px;
}

.identity_tabs label {
  cursor: pointer;
  margin-left: 5px;
  margin-bottom: 0;
}

.identity_tab {
  width: calc(50% - 10px);
  display: inline-block;
}

.identity_ebas_content,
.identity_no_ebas_content {
  padding: 10px;
  font-size: 15px;
}

.identity_ebas_content label,
.identity_no_ebas_content label {
  cursor: pointer;
  margin: 5px 0;
  margin-left: 5px;
  font-weight: normal;
}

.modal-body .form-group .select2-container {
    width: 100% !important;
}

.modal-title .select2-container .select2-selection--single,
.modal-body .form-group .select2-container .select2-selection--single {
    border: 1px solid #ccc;
    height: 45px;
    line-height: 45px;
}

.modal-title .select2-container--default .select2-selection--single .select2-selection__rendered,
.modal-body .form-group .select2-container--default .select2-selection--single .select2-selection__rendered {
    line-height: 45px;
}

.modal-title .select2-container--default .select2-selection--single .select2-selection__arrow,
.modal-body .form-group .select2-container--default .select2-selection--single .select2-selection__arrow {
    height: 45px;
}

/* Verification Code */
.verification-code {
  border: 1px solid #ccc;
  border-radius: 5px;
  vertical-align: middle;
  overflow: hidden;
  margin: 5px !important;
  padding: 0 !important;
}

.verification-code img {
  width: 130px;
  height: auto;
}

.refresh {
  margin: 5px 0 !important;
  padding: 0 !important;
  vertical-align: middle !important;
}

.refresh img {
  width: 24px;
  height: auto;
}

/* Table */
table.receive-list {
  text-align: center;
  border: 0;
}

table.receive-list th {
  font-size: 15px;
  background: #ccc;
}

table.receive-list tr {
  border-bottom: 1px solid #ccc;
}

table.receive-list tr:last-child {
  border-bottom: none;
}

table.receive-list tr:nth-child(odd) {
  background: #f2f2f2;
}

table.receive-list td,
table.receive-list th {
  padding: 5px;
}

/* File-upload */
.fileinput-button {
  min-width: 5rem; 
  text-align: center;
}

input[type="file"] {
  display: none !important;
}

#upload-btn {
  width: auto;
  min-width: 85px;
  padding: 6px 10px;
  background-color: #1170AF;
  color: #fff;
  font-size: 1rem;
  text-align: center;
  font-weight: normal;
  border-radius: 8px;
  border: none;
  margin: 0 0 5px 0;
}

.file-list .list-item {
  display: flex;
  flex-wrap: nowrap;
  justify-content: flex-start;
  align-items: flex-end;
  margin-bottom: 10px;
}
.file-list .list-item:first-child {
  margin-top: 6px;
}

.file-list .list-item .file-name {
  font-weight: bold;
  text-align: left;
  line-height: 1.2em;
}

.file-list .list-item .close {
  flex: none;
  width: 16px;
  height: 16px;
  background: url('../img/close.png') center center no-repeat;
  background-size: 16px;
  margin-left: 5px;
  cursor: pointer;
}

/*==============================================
  MEDIA QUERIES
  =============================================*/

@media (min-width: 801px) {
  .voice-input-panel {
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translateX(-50%) translateY(-50%);
    width: 360px;
    height: 360px;
    background-color: white;
    z-index: 100;
    border-radius: 12px;
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s;
  }

  .voice-input-opened .voice-input-panel {
    pointer-events: auto;
    visibility: visible;
    opacity: 1;
    transition: opacity 0.3s;
    padding-top: 60px;
  }
}

@media (max-width: 800px) {
  .top {
    height: 40px;
    min-height: 40px;
    line-height: 40px;
    padding: 0;
  }
  .top .btn_help {
    display: none;
  }
  .top .top-logo {
    text-align: center;
  }
  .top-banner.show {
    height: 0;
    min-height: 0;
  }
  .main-wrapper {
    flex-direction: column;
  }
  .chat-message-container {
    padding: 0 16px;
    width: 100vw;
    -webkit-overflow-scrolling: touch;
  }
  .chat-messages {
    margin-top: 26px;
  }
  .robot-avatar {
    width: 48px;
    height: 48px;
  }
  .message-row.by-robot {
    /* margin-right: 62px; */
  }
  .message-row .msg {
    margin-left: 62px;
    padding: 5px 10px;
  }
  .message-row.by-robot .msg {
    margin-right: 62px;
  }
  .message-datetime {
    margin-left: 72px;
  }
  .buttons-message-container {
    margin-left: 0px;
  }
  .chat-input-container {
    padding: 14px 16px;
  }
  .mobile-menu-btn {
    display: inline-block;
  }
  .mobile-menu-opened .chat-input-container,
  .voice-input-opened .chat-input-container {
    z-index: 99;
  }
  .chat-input-buttons {
    display: inline-block;
  }
  .sidebar-wrapper {
    width: 100vw;
    height: 0;
    flex-shrink: 0;
    transition: height 0.3s;
    position: relative;
  }
  .mobile-menu-opened .sidebar-wrapper {
    height: 330px;
    transition: height 0.3s;
    background-color: white;
  }
  .sidebar {
    margin: 0;
    width: 100vw;
    padding: 0;
  }
  .sidebar .tabs {
    padding: 0 20px;
    display: block;
    margin: 0;
  }
  .sidebar .tab {
    height: 40px;
    line-height: 40px;
    display: inline-block;
    margin-right: 10px;
  }
  .tab-content {
    margin-bottom: 0;
  }
  .slide-container {
    overflow-x: scroll;
    overflow-y: hidden;
    white-space: nowrap;
    -webkit-overflow-scrolling: touch;
    -webkit-scroll-snap-type: mandatory;
    -ms-scroll-snap-type: mandatory;
    scroll-snap-type: mandatory;
    /* older spec implementation */
    -webkit-scroll-snap-destination: 0% 100%;
    -ms-scroll-snap-destination: 0% 100%;
    scroll-snap-destination: 0% 100%;
    -webkit-scroll-snap-points-x: repeat(100%);
    -ms-scroll-snap-points-x: repeat(100%);
    scroll-snap-points-x: repeat(100%);
    padding-left: 0;
    padding-right: 0;
    margin-bottom: 0;
  }
  .sidebar section {
    display: inline-block;
    width: 100%;
    vertical-align: top;
    scroll-snap-align: start;
    padding: 0 20px;
    margin-bottom: 20px;
  }
  .icon-block-container {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    grid-auto-flow: row;
    grid-gap: 14px;
  }
  .icon-block {
    margin: 0;
    width: auto;
    height: 90px;
    padding: 4px;
  }
  .icon-block img {
    width: 50px;
    height: 50px;
    display: block;
    margin: 0 auto;
  }
  .slide-indicator-container {
    display: block;
  }
  .voice-input-panel {
    width: 100vw;
    height: 0;
    flex-shrink: 0;
    transition: height 0.3s;
  }
  .voice-input-opened .voice-input-panel {
    height: 330px;
    transition: height 0.3s;
    background-color: white;
  }
  .voice-input-close-btn {
    display: none;
  }
  .survey {
    width: calc(100vw - 64px);
    padding: 20px 16px;
  }
  .survey-header p {
    margin-bottom: 12px;
    line-height: 1.6em;
  }
  .survey .scale-label-container {
    display: none;
  }
  .survey-question {
    width: 100%;
  }
  .survey-scale {
    width: 100%;
    margin-top: 12px;
  }
  .survey-scale .scale-label {
    display: block;
  }
  .survey input[type="submit"] {
    height: 42px;
    margin: 30px auto 0 auto;
    letter-spacing: 3px;
  }
  .swiper-control-button {
    display: none;
  }
  .message-row.by-robot.swiper {
    margin-right: -16px;
  }
  .swiper .buttons-message-container {
    padding-right: 16px;
  }
  button.btn_exit {
    right: 0px;
  }
  .exit {
    width: calc(100vw - 32px);
    padding: 20px 16px;
  }
  .sticker {
    width: calc(100vw - 16px);
    padding: 20px 4px;
  }
  .chat-control-stop {
    display: none !important;
  }
}

/*==============================================
  Swiper.js customized
  =============================================*/
.swiper-slide {
  width: auto;
}

.swiper-button-prev.swiper-button-disabled, .swiper-button-next.swiper-button-disabled {
  opacity: 0 !important;
}

.swiper-button-prev:after, .swiper-button-next:after {
  content: none;
}

.swiper-button {
  width: 36px;
  height: 36px;
  border-radius: 18px;
  background-color: #2296F3;
  cursor: pointer;
  z-index: 10;
  background-image: url('../img/arrow.svg');
}

.swiper-button-prev {
  background-repeat: no-repeat;
  background-position: 44% 50%;
  background-size: 10px 16px;
}

.swiper-button-next {
  background-repeat: no-repeat;
  background-position: 44% 50%;
  background-size: 10px 16px;
  -moz-transform: scaleX(-1);
  -o-transform: scaleX(-1);
  -webkit-transform: scaleX(-1);
  transform: scaleX(-1);
  filter: FlipH;
  -ms-filter: "FlipH";
}